Multi-language lets you build an experience once and deliver it in several languages. You write the experience in English, add the languages you need, translate the content, and the host chooses a language when they set up a session. Everyone in that session sees the experience in that language.
Does your organisation have it?
Multi-language is switched on per organisation, so not everyone will see it. If your organisation has it, you'll find:
A Language section in the dialog when you create an experience.
A Languages card in the experience's Settings.
A Translation tab at the top of an experience, once that experience has more than one language.
A Content settings tab in your organisation settings, if you're an administrator.
If none of those are there, multi-language isn't switched on for your organisation. Talk to your account manager if you'd like it.
English is the base language
Every experience is written in English and translated outward from there. English is always present, can't be removed, and is what participants see wherever something hasn't been translated yet.
That fallback works field by field, not experience by experience. A Spanish session with one untranslated question shows that one question in English and everything else in Spanish. The same is true of media: if there's no Spanish version of a video, the English one plays and the rest of the session stays Spanish.
What multi-language covers
Experience content — every piece of text across your sections and activities, edited side by side in the Translation tab. See Working in the Translation tab.
Auto-translation — machine translation to fill the gaps, if your organisation has it. See Auto-translating your content.
Safe words — names and terms that should come out exactly as written in every language. See Keeping key terms consistent with safe words.
Media — a separate file per language for a video, image or document. See Using media in other languages.
The post-experience email sequence — subject lines and bodies. See Sending post-experience emails in other languages.
What it doesn't cover
Subtitles. Subtitles are a separate feature with its own settings, and your organisation may have subtitles without having multi-language. Translated subtitles aren't limited to an experience's languages either — you can subtitle into a language the experience isn't translated into. See Subtitles.
Participants' own words. Anything participants type during a session is shown and reported exactly as they wrote it.
Two languages at once. A session runs in one language. To deliver the same experience in two languages, run two sessions. See What hosts and participants see.
Getting started
Add the languages you need — see Choosing the languages for an experience.
Translate the content in the Translation tab.
Add language versions of any media that carries words or a voice.
Publish, and have your host pick the language when they start a session.