Multi-language lets you build an experience once and deliver it in several languages. You write the experience in English, add the languages you need, translate the content, and the host chooses a language when they set up a session. Everyone in that session sees the experience in that language.
Does your organization have it?
Multi-language is switched on per organization, so not everyone will see it. If your organization has it, you'll find:
A Languages section (or Language and subtitles) in the dialog when you create an experience.
A Languages section in the experience's Settings tab.
A Translation tab next to an experience's Content, Email and Settings tabs, after that experience has more than one language.
A Default languages setting on the Content settings tab of Organisation settings, if you're an administrator. The tab on its own doesn't mean you have multi-language, because it also holds subtitle and safe-word settings.
If none of those are there, multi-language isn't switched on for your organization. Talk to your account manager if you'd like it.
English is the base language
Every experience is written in English and translated outward from there. English is always present, can't be removed, and is what learners see wherever something hasn't been translated yet.
That fallback works field by field, not experience by experience. A Spanish session with one untranslated question shows that one question in English and everything else in Spanish. The same is true of media: if there's no Spanish version of a video, the English one plays and the rest of the session stays Spanish.
What multi-language covers
Experience content — every piece of text across your sections and activities, edited side by side in the Translation tab. See Work in the Translation tab.
Auto-translation — machine translation to fill the gaps, if your organization has it. See Auto-translate your content.
Safe words — names and terms that should come out exactly as written in every language. See Protect key terms with safe words.
Media — a separate file per language for a video, image or document. See Use media in other languages.
The post-experience email sequence — subject lines and bodies. See Translate post-experience emails.
What it doesn't cover
Subtitles. Subtitles are a separate feature with its own settings, and your organization may have subtitles without having multi-language. Translated subtitles aren't limited to an experience's languages either — you can subtitle into a language the experience isn't translated into. See Subtitles.
Learners' own words. Anything learners type during a session is shown and reported exactly as they wrote it.
Two languages at once. A session runs in one language. To deliver the same experience in two languages, run two sessions. See Run a session in another language.
Get started
In the experience's Settings tab, add the languages you need. See Choose languages for an experience.
Translate the content in the Translation tab.
For each video, image or document that carries words or a voice, open it in your media library and, under Language versions, click Add version.
Click Publish. When the host sets up a session, they choose the language on the setup form. See Publish and share an experience.