Safe words are the terms that should always come out exactly as written — client names, product names, jargon, acronyms. They're set once for your whole organisation and apply everywhere. They're part of multi-language, but they also affect subtitles, so you may see them even if your organisation doesn't translate content.
Where to find them
Go to your organisation settings.
Open the Content settings tab.
Scroll to Safe words.
This tab is currently available to administrators.
Adding a term
Click Add term.
Type the term exactly as it should always appear — for example your company name.
Under In audio and video subtitles, list the wrong versions that keep showing up, separated by commas.
Click Add term.
One term does two different jobs, and it's worth knowing which is which:
Wrong versions fix your subtitles. When the transcriber produces one of the spellings you listed, it's replaced with your term. If you don't list any wrong versions, nothing happens to your subtitles — the term chip shows an amber warning when that's the case.
The term itself is pinned in translated text. It's kept exactly as written rather than being translated into each language.
Different spellings in some languages
By default a term stays identical in every language. When one language genuinely needs something else — a Japanese transliteration, say — tick Use a different spelling in some languages in the term editor, click Add language, and type the spelling for that language.
The languages offered are your organisation's default languages, set higher up the same tab.
Two things safe words don't do
They don't reach translated subtitles. Subtitles translated into another language come from a different system that has no way to take a glossary. Your terms correct the original-language subtitles and pin the term in translated text, but a translated subtitle track isn't covered.
They only apply to auto-translated text. Translations you write by hand or import from an XLIFF file are yours and are never rewritten. See Auto-translating your content.
Terms apply going forward
Adding a term changes what happens next, not what already exists.
For translations, the Translation tab flags fields containing the term as out of date, so you can re-translate them and pick the change up. For subtitles that have already been generated, there's no self-serve way to apply a new term — use the Contact us link under the term list and we'll do it.
Limits
You can hold up to 200 terms, and they can be protected in up to 30 languages.