Safe words are the terms that should always come out exactly as written — client names, product names, jargon, acronyms. They're set once for your whole organization and apply everywhere. They're part of multi-language, but they also affect subtitles, so you may see them even if your organization doesn't translate content.
Where to find them
Open your profile menu and click Organisation settings.
Open the Content settings tab.
Scroll to Safe words.
Only administrators can open this tab.
Add a term
Under Safe words, click Add term. The Add a term dialog opens.
In Term, enter the term exactly as it should always appear, such as your company name.
Under In audio and video subtitles, in Wrong versions, enter the versions that keep showing up, separated by commas.
Click Add term.
One term does two different jobs, and it's worth knowing which is which:
Wrong versions fix your subtitles. When the transcriber produces one of the spellings you listed, it's replaced with your term. If you don't list any wrong versions, nothing happens to your subtitles — the term chip shows an amber warning when that's the case.
The term itself is pinned in translated text. It's kept exactly as written rather than being translated into each language.
Different spellings in some languages
By default a term stays identical in every language. Sometimes one language needs something else, such as a Japanese transliteration. To set a different spelling for it:
In the term's dialog, under In translated text, select Use a different spelling in some languages.
Click Add language and choose the language.
In the new field named after that language, enter its spelling.
The languages offered are your organization's default languages, set under Languages on the same tab. See Choose languages for an experience.
Two things safe words don't do
They don't reach translated subtitles. Subtitles translated into another language come from a different system that has no way to take a glossary. Your terms correct the original-language subtitles and pin the term in translated text, but a translated subtitle track isn't covered.
They only apply to auto-translated text. Translations you write by hand or import from an XLIFF file are yours and are never rewritten. See Auto-translate your content.
Terms apply going forward
Adding a term changes what happens next, not what already exists.
For translations, the Translation tab marks fields containing the term as out of date, so you can translate them again and pick up the change. See Work in the Translation tab. You can't apply a new term to subtitles that have already been generated. Instead, click Contact us under the term list, and we'll do it for you.
Limits
You can hold up to 200 terms, and they can be protected in up to 30 languages. Each term can have up to 10 wrong versions.