October 2024 update: We have updated analytics to include Saved Searches and Email Reports. The filters have also been updated to include relative dates and regions.
Each experience contains a live analytics dashboard to access data and insights from the sessions. Note: Preview sessions do not appear in the Analytics dashboard.
How to access
There are two ways to access analytics:
Analytics tab: Click the label 'Analytics' in the main navigation
Within an experience: Click the "chart icon" to the left of the preview button to deep link into analytics specifically for that experience.
Session analytics
Completed sessions: These are the number of sessions that have gone all the way through to the end. When you export a report, you only see data of completed sessions.
Started sessions: This shows the number of sessions that have started, regardless if they have completed or not.
Sessions on hold: This shows the number of sessions that have temporarily paused their session to pick it up for another time.
Participant analytics
Note: Participant analytics only appear for completed sessions.
Participants completed: This is the number of participants that have completed a session.
Avg participants per session: This is the average number of participants in a completed session.
Remote participants: This is the percentage of participants who said they joined “On a video call” versus “joining in a meeting room”.
Insights
Note: Insights only appear for completed sessions.
Engagement: This is the percentage of completed activities by participants. If a participant decides not to participate in a particular activity, for example, that would drop the overall session engagement score down. Note: When a participant is on a break or removed from a session, this will impact the overall engagement score.
Avg completion time: This is the average completion time, structured as HH:MM.
Most selected avatar: This is the avatar most participants selected when they started their experience.
Filters
If you do not choose a date range, the dashboard and exported data will be the current month to date and all experiences. The filters available are:
Date filter: Easily filter to only include sessions that have started within the chosen date range. You can choose between relative dates and fixed date ranges.
Experience filter: Either select one experience or multiple to filter the data per experience. By default, the data will be shown for all experiences.
Region filter: If you have set up Custom regions, you can filter by these here.
Client filter: If you are an ELP customer, you can filter by your specific client here.
File exports
Learn more about exporting Attendance and Experience reports here.